Comments on: My PS3 Support Experience http://www.ps3blog.net/2007/12/08/my-ps3-support-experience/ Thu, 23 May 2013 11:54:12 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Darrin http://www.ps3blog.net/2007/12/08/my-ps3-support-experience/#comment-115622 Darrin Tue, 11 Dec 2007 08:31:12 +0000 http://www.ps3blog.net/2007/12/08/my-ps3-support-experience/#comment-115622 yadror, sorry to hear that. Try a system reset (in settings XMB menu). If that doens't help, call support and get a replacement, try to back up your saves before you send your current unit in. yadror, sorry to hear that. Try a system reset (in settings XMB menu). If that doens’t help, call support and get a replacement, try to back up your saves before you send your current unit in.

]]> By: yawdror http://www.ps3blog.net/2007/12/08/my-ps3-support-experience/#comment-115515 yawdror Tue, 11 Dec 2007 01:06:25 +0000 http://www.ps3blog.net/2007/12/08/my-ps3-support-experience/#comment-115515 I've been having the exact same problem! It just started last night after playing PAIN. Now both PAIN and Uncharted: Drake's Fortune are freezing after playing for a minute or two. I'm running Firmware v2.01, so I don't know whether it's the same v2.00 problems people were experiencing or not. I'm more than a little pissed. It's also nearing my 1 yr. warranty, so I better get this resolved soon! I’ve been having the exact same problem! It just started last night after playing PAIN. Now both PAIN and Uncharted: Drake’s Fortune are freezing after playing for a minute or two. I’m running Firmware v2.01, so I don’t know whether it’s the same v2.00 problems people were experiencing or not. I’m more than a little pissed. It’s also nearing my 1 yr. warranty, so I better get this resolved soon!

]]> By: derrickgott007 http://www.ps3blog.net/2007/12/08/my-ps3-support-experience/#comment-114586 derrickgott007 Sat, 08 Dec 2007 15:54:54 +0000 http://www.ps3blog.net/2007/12/08/my-ps3-support-experience/#comment-114586 My near launch ( jan 2007) 60gb started having problems playing ps2 games about 5 months ago. It would lose audio for ps2 games or start looping sounds on the ps2 games. Like playing Sniper Elite it would be playing the voice overs during the cut scenes and then it would keep saying "The germans, the germans, the ger the ger the ger the ger the ger" over and over during the gameplay parts. Playing Bully it would lose all ambient noises and dialog. Called Sony, they sent a box and I got a refurbished one in about 5 days total time from the day I sent mine off...Of course I live in Texas so that helped as they are all repaired in El Paso if I remember right. SONY customer service is top notch and was easy to deal with. Only thing I didnt like was that when you get your refurbished unit, all you get is the remainder of your warrranty. So my warranty runs out next month :( My near launch ( jan 2007) 60gb started having problems playing ps2 games about 5 months ago. It would lose audio for ps2 games or start looping sounds on the ps2 games. Like playing Sniper Elite it would be playing the voice overs during the cut scenes and then it would keep saying “The germans, the germans, the ger the ger the ger the ger the ger” over and over during the gameplay parts. Playing Bully it would lose all ambient noises and dialog.

Called Sony, they sent a box and I got a refurbished one in about 5 days total time from the day I sent mine off…Of course I live in Texas so that helped as they are all repaired in El Paso if I remember right.

SONY customer service is top notch and was easy to deal with. Only thing I didnt like was that when you get your refurbished unit, all you get is the remainder of your warrranty. So my warranty runs out next month :(

]]> By: Sporty http://www.ps3blog.net/2007/12/08/my-ps3-support-experience/#comment-114464 Sporty Sat, 08 Dec 2007 09:12:50 +0000 http://www.ps3blog.net/2007/12/08/my-ps3-support-experience/#comment-114464 Glad you had a smooth time. My PS3 hasn't ever crashed or had a problem, which is good since I bought it 12-06-06. I've only ever dealt with Sony's customer service once, when they sent me a demo disk that erased my memory card, got Sly Cooper free from that. Not bad since the demo was also free in the first place and the card didn't have any saves I couldn't live without. Now I've had to deal with MS's support a few times, and I can honestly say if my 360 ever died I'd rather throw it in the trash then call them again. 6 phone calls, 4 supervisors, 5 e-mails and 2 promises to call me back and they never did. Problem was never solved. Glad you had a smooth time.

My PS3 hasn’t ever crashed or had a problem, which is good since I bought it 12-06-06.

I’ve only ever dealt with Sony’s customer service once, when they sent me a demo disk that erased my memory card, got Sly Cooper free from that. Not bad since the demo was also free in the first place and the card didn’t have any saves I couldn’t live without.

Now I’ve had to deal with MS’s support a few times, and I can honestly say if my 360 ever died I’d rather throw it in the trash then call them again. 6 phone calls, 4 supervisors, 5 e-mails and 2 promises to call me back and they never did. Problem was never solved.

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