The packaging of the Facehuggers caused many of the tails to literally break off. I went through 3 packages before settling on one that was only torn, vs. completely broken off. According to SEGA, there are a “small amount” of damaged tails, however the gamestop I bought mine from had 4 of the 7 they received completely broken off, and 2 torn. SEGA has stepped up to the plate and is offering to replace any damaged facehuggers free of charge.
SEGA is solely responsible for replacing the damaged facehuggers. We would like to ask for gamers to NOT go to the original retailer where they purchased Aliens vs. Predator from for a replacement.
In order to make this replacement process as efficient as possible we ask that gamers go to www.sega.com/facehugger and follow the detailed instructions on the webpage or call 1-800-USA-SEGA to register themselves for a replacement facehugger. Once again there will be no charge of any kind for obtaining a replacement facehugger.
SEGA would like to apologize for any inconvenience this may cause our fans. We ask for their patience as we work quickly to replace the damaged facehuggers.
They are requiring the DLC code for the exclusive map pack as proof of purchase. There is also no mention of sending in the old one.
Looks like I’ll be getting a new one and might be able to keep the broken one. I’ll then post the pic of it on my face, even though it is a little small. The facehugger, not my face!
On a side note, the Pre-order codes have been reported to be working as of this morning.
Written by: Oly
- Senior PR Manager