Sony Does Customer Service Through Twitter | PS3Blog.net
We’re a little late to the party, but yesterday, Sony has announced that they will be doing some customer support via Twitter (click link for the account). The service will only be available from 9:30AM to 5:30PM PST, with real time responses happening between 2:00 and 5:00, Monday through Friday. A pretty cool way to go about helping people, I think. Too bad Twitter has a relatively constrictive character limit.