Sony Does Customer Service Through Twitter


We’re a little late to the party, but yesterday, Sony has announced that they will be doing some customer support via Twitter (click link for the account). The service will only be available from 9:30AM to 5:30PM PST, with real time responses happening between 2:00 and 5:00, Monday through Friday. A pretty cool way to go about helping people, I think. Too bad Twitter has a relatively constrictive character limit.


Written by: Jay - Community Manager / Editor-In-Chief


  1. #1 by Beastxjason on March 10th, 2011 [ 26376 Points ]

    lol fail. Can you even explain your problem with the char limit?

  2. #2 by Luke on March 10th, 2011 [ 27382 Points ]

    It’s cool that they have announced this but we have been following @AskPlayStation for some time now!

  3. #3 by pedro on March 10th, 2011 [ 39949 Points ]

    Some error codes are bigger than 140 characters…

  4. #4 by Abraxas on March 10th, 2011

    RE: “Too bad Twitter has a relatively constrictive character limit.” and “Some error codes are bigger than 140 characters”…

    I know I’m going out on a limb here…but…isn’t it possible to send more than one Tweet to someone? I always thought that it was, but maybe I have some sort of special “tweeter”…?

  5. #5 by pedro on March 10th, 2011 [ 39949 Points ]

    Abraxas: RE: “Too bad Twitter has a relatively constrictive character limit.” and “Some error codes are bigger than 140 characters”…I know I’m going out on a limb here…but…isn’t it possible to send more than one Tweet to someone?I always thought that it was, but maybe I have some sort of special “tweeter”…?  

    It sure is, but it would be kind of annoying sending 4 or 5 messages just to describe your problem. Someone could send another tweet while you’re in the middle of it and the whole thing would be crazy… Imo.

  6. #6 by Jay on March 10th, 2011 [ 83111 Points ]

    Pedro basically said what I was going to say

  7. #7 by kennygk on March 10th, 2011 [ 25823 Points ]

    Or your word could get cut off at an awkward point

  8. #8 by jscar2000 on March 12th, 2011 [ 50 Points ]

    It seems to be the way of the future though…Comcast cable has a division that surfs Twitter all day long looking for people complaining about their service and then reaches out to those people to try and help them….nice idea, but a little late in the grand scheme of things. Maybe Sony will be doing the same thing.


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