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PS3Blog.net | November 22, 2017

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Sony Does Customer Service Through Twitter | PS3Blog.net

We’re a little late to the party, but yesterday, Sony has announced that they will be doing some customer support via Twitter (click link for the account). The service will only be available from 9:30AM to 5:30PM PST, with real time responses happening between 2:00 and 5:00, Monday through Friday. A pretty cool way to go about helping people, I think. Too bad Twitter has a relatively constrictive character limit.

  • Beastxjason

    lol fail. Can you even explain your problem with the char limit?

  • It’s cool that they have announced this but we have been following @AskPlayStation for some time now!

  • pedro

    Some error codes are bigger than 140 characters…

  • Abraxas

    RE: “Too bad Twitter has a relatively constrictive character limit.” and “Some error codes are bigger than 140 characters”…

    I know I’m going out on a limb here…but…isn’t it possible to send more than one Tweet to someone? I always thought that it was, but maybe I have some sort of special “tweeter”…?

  • pedro

    Abraxas: RE: “Too bad Twitter has a relatively constrictive character limit.” and “Some error codes are bigger than 140 characters”…I know I’m going out on a limb here…but…isn’t it possible to send more than one Tweet to someone?I always thought that it was, but maybe I have some sort of special “tweeter”…?  

    It sure is, but it would be kind of annoying sending 4 or 5 messages just to describe your problem. Someone could send another tweet while you’re in the middle of it and the whole thing would be crazy… Imo.

  • Jay

    Pedro basically said what I was going to say

  • Or your word could get cut off at an awkward point

  • It seems to be the way of the future though…Comcast cable has a division that surfs Twitter all day long looking for people complaining about their service and then reaches out to those people to try and help them….nice idea, but a little late in the grand scheme of things. Maybe Sony will be doing the same thing.