Gamestop Selling Open Games as New


There has to be a law against this. I went to visit my Gamestop today and picked up a new Demons Souls Greatest Hits. I wanted to bring home my game, open it and pop it in and enjoy some good old Soul farming. I asked the lady, repeatedly, if she had the game new and was told each time “yes”. She brought me an envelope and the open case right off the wall.

“So you’re going to sell me a used copy?” I said.

She replied, “we don’t have any used, this is our New copy.”

So to make a long story short this is what I got as a new video game:

I asked for a used price and was given none. Open box price? Doesn’t exist, apparently. The only reason I brought it home was to point this out to the community that this is not how a new game looks.This would make a real classy gift, don’t you think? I can picture it now, “You’re so cheap Dad, it’s used!” I will be writing a letter to Gamestop expressing my feelings. The above receipt has my rewards account erased via paint, for obvious reasons.


Written by: Jason - News Contributor


  1. #1 by Jay on March 27th, 2011 [ 83111 Points ]

    I think someone reported on this before; it might have been in the chat at least, or possibly the forums, but it isn’t something new, that’s for sure. Luckily for me, if I were to get ripped off like that, Wal Mart is in the same plaza lol. If you live nearby one, and Gamestop has a sale on a title, I believe they ad match

  2. #2 by DJ Paul on March 28th, 2011

    **** gamestop

    My story:
    Me: Hi, I would like to pre order gran turismo 5 collectors please
    Gamestop: sure no problem, and for what console?
    Me: ………

  3. #3 by Markus on March 28th, 2011 [ 4322 Points ]

    What Jay said is dead on. Just bring the flyer to Wal Mart and they will match the price.

    I don’t bother with EbGames anymore unless I’m ordering online.

  4. #4 by Ozzy on March 28th, 2011

    I work at Game which is a uk equivelent of Gamestop. As a point of marketing we have 2 copies of the game box which we have taken the booklet and disc (also known as guts) and put the boxes on the shop floor and the guts with another copy of the game which is ceilofaned. What probably has happened is that they have run out of the ceilofaned versions so they are selling you one of the versions which have been gutted instead. So in conclusion you have been sold a new version.

  5. #5 by Eddie on March 28th, 2011 [ 44542 Points ]

    they give me the sealed version or none at all.

  6. #6 by Mike on March 28th, 2011

    I had this same experience several years ago. I haven’t walked in one since. If it has been opened, it shouldn’t be sold as a new copy.

  7. #7 by etguitar on March 28th, 2011 [ 120 Points ]

    wow i think you guys are being picky. If the game runs perfectly fine and seems in good condition, what does it change if it’s used or new? Plus its not like you paid 60$ for a game that you think should be considered used. You only paid 20 and thats often the price of some used games…

  8. #8 by James on March 28th, 2011

    Although I sympathise, it’s slightly unfair to print the lady’s name and staff ID. The problem sounds like it’s a lack of training rather then a deliberate attempt by her to defraud.

  9. #9 by Kane112 on March 28th, 2011 [ 33422 Points ]

    every “new” game ive bought at gamestop has been unwrapped already so its a company thing probably to try and stop people from stealing the games. Also the staff there are allowed to borrow games as well so not every game is brand new, or at least they used to be able to

  10. #10 by Al on March 28th, 2011

    This is nothing new at all. My solution, if you don’t like it, there are 1001 other places that sell video games.

    While I may not exactly like the idea either, I do understand the reasoning behind it. In order for you to know they have a game available, they have to display the game on the wall. So they will take the game, “gut” it by removing the product inside putting it in an envelope and putting the envelope in a secure area. This way they don’t encourage stealing. If there are at least 3 copies of the game left, you will get the sealed and wrapped one. If they are down to their last copies – aka the “gutted” ones, you will get those.

    Now, GameStop does have a right to do this as this is their property. The sale’s lady was even offering you a kindness by giving you the used price. She could have refused completely and given you an ultimatum – “Get what we have at the price we have it, or get out.” This is an expanding business that has been around for years. Get over it. I dont exactly love GameStop, I would rather get my games from Amazon first, but sometimes they do have good deals. I go wherever the best bargain is.

    I think it is unfair to put the ladies name and ID up as well. She was doing her job according to company policy. She doesn’t make the rules and especially in this economy people need to take any job they can get even if they dont like it. Maybe she hates the idea just as much as you, hell she gave you the lower price. Anyway, maybe you should grow up and see that the world doesn’t revolve around you and there will always be things we dont like. Deal with it and dont cry like a baby.

  11. #11 by Royalty32 on March 28th, 2011

    Dang thats messed up but kinda funny at the same time lol.

  12. #12 by Squirtbot on March 28th, 2011 [ 115 Points ]

    I had the same experience too, but I was buying a game the day it came out. When she brought the envelope and disc to the counter, I was shocked. Thats not a new game, it’s opened and has your fingerprints on it and stickers on the case. For the same price, I just went straight to Best Buy.

  13. #13 by Jmobb on March 28th, 2011

    I don’t buy anything from gamestop anymore. I just use amazon to trade games in.

  14. #14 by Jason on March 28th, 2011 [ 27516 Points ]

    Jmobb: I don’t buy anything from gamestop anymore.I just use amazon to trade games in.  

    The trade in value at Amazon is the best.

  15. #15 by pedro on March 28th, 2011 [ 39949 Points ]

    That’s really bad.

    I can’t dwell on it much since those services are not available to me, but I would be p****d if that happened to me.

  16. #16 by EdEN on March 28th, 2011 [ 136063 Points ]

    I’ve had that happen to me before with Muramasa on Wii, Darksiders on PS3 and Wizard of Oz on DS. They DID give me a $3 discount on each once I asked nicely but I guess it has more to do with how many games I end up buying with them due to the gift cards I get.

  17. #17 by EdEN on March 28th, 2011 [ 136063 Points ]

    What I’ve never understood is why don’t they just print the cover to the game and put that on display instead of gutting a copy…

  18. #18 by Jason on March 28th, 2011 [ 27516 Points ]

    Disc was covered in finger prints and looked to have been played as well.

  19. #19 by Jason on March 28th, 2011 [ 27516 Points ]

    EdEN: What I’ve never understood is why don’t they just print the cover to the game and put that on display instead of gutting a copy…  

    They dont need to do anything now with the new kiosk in the store. All digital and shows everything they have in stock. I agree that they should have had plexi glass cases with each printed cover in a thin case so you could slide and look at each title but there no need now with the kiosk etc

  20. #20 by premiersoupir on March 28th, 2011 [ 17020 Points ]

    Markus: Just bring the flyer to Wal Mart and they will match the price.

    …except that you’d then be frequenting wal-mart.

  21. #21 by Jay on March 28th, 2011 [ 83111 Points ]

    premiersoupir:
    …except that you’d then be frequenting wal-mart.  

    nothing wrong with that

  22. #22 by Luke on March 28th, 2011 [ 27382 Points ]

    Jay:
    nothing wrong with that  

    Actually Jay that depends, a lot of moms and pops stores are going out of business because of Walmart. People complain that American families are being hurt by that but they still support Walmart. Can’t have it both ways.

  23. #23 by derrickgott007 on March 28th, 2011

    Once the case is opened it’s considered used. No way around it. Way too many gamestops do that open game as new crap. If it isn’t sealed they’ve got to sell it as used. Take your complaint to the manager, if they don’t do anything, go district manager, if they don’t do anything it’s lawsuit time.

    Their own policy says if you open it, its used. even if you open it right in front of them. So if they opened it, it’s used.

  24. #24 by Melissa on March 28th, 2011

    ok, I am a store manager at Gamestop. We have to display every game for each console, the easiest way is to gut on copy then others of that title are behind counter. Unless it is the last copy you will recieve a sealed copy.he There are times when a game is no longer made new, option buy pre-owned. Asking employee if game is new was the problem, start asking for sealed games.
    As a manager I see the customer aspect & the employee. We r not trying to pull one over on ya, but displaying actually gutted game also guarantees that we have it, & its last copy, & most stores will re-shrink wrap it. Its new, never been played, just put in an envelope in a drawer. Ask to see the product b/4 you leave or even buy it, its different when a customer brings it back opened. Have u heard of copying games, beating it then returning it?? Gamestop nhas to save their a$$er$ so how, or else it would b : by, open play, beat it & rtn it. I dont see profit there.
    I dont always agree w/ policy, if its something I can return I will. If you keep coming in using the credit from the first initial game purchased, to buy another not like it or beat it then we got problems. Having a generic case w/ coverart causes way too much confusion, its still displayed & then we r sold out. We then get it for representing a game thats out of stock! We r too busy to make sur generic cases r taken off sales floor, & it costs Gamestop $ to make coverart for each game new on every system…. Its all about the $$$$$, my advice is always ask to see what u r buying b/4 you do or call prior & ask if they have a sealed copy

  25. #25 by Dynojunkee420 on March 28th, 2011 [ 860 Points ]

    Yeah, I’ve given up on Gamestop too. Not only do they rip you off with new/used games, but they also screw up preorders. At least at one of the Gamestops in this area, the manager cant even get a preorder right.

  26. #26 by MAINEiac4434 on March 28th, 2011 [ 3494 Points ]

    I stopped shopping at GameStop a long time ago. Not only is the staff the opposite of knowledgeable, they overcharge for games and accessories. GameStop hasn’t been worth my money for awhile. My advice: find a place to buy elsewhere.

  27. #27 by GeneticMania on March 28th, 2011 [ 1450 Points ]

    Melissa: my advice is always ask to see what u r buying b/4 you do or call prior & ask if they have a sealed copy  ^

    I didnt know we had to ask for a new sealed game these days. thats like me throwing a whopper in your car with no wrapper, “oh, you wanted it wrapped?” Trolololol

  28. #28 by Jason on March 28th, 2011 [ 27516 Points ]

    GeneticMania:
    I didnt know we had to ask for a new sealed game these days. thats like me throwing a whopper in your car with no wrapper, “oh, you wanted it wrapped?” Trolololol  

    I concur

  29. #29 by xDeFcoN_2FasT4Ux on March 28th, 2011 [ 2160 Points ]

    OMFG to many things to read But yea I agree. Now like new games on opening day ill get sealed games, but like a week ago i went to gamestop to buy yakuza 3 and i wanted it new. The cover had a crack in it and like the paper plastic thingy was all scratched. Like you expect me to pay for a new game when clearly its in bad condition. I mean I bought BC2, like that u showed above for new, teh disc turned out to be corrupted and well it messed up my ps3. I mean for real its messed up like hell.

  30. #30 by Markus on March 28th, 2011 [ 4322 Points ]

    I can’t help but wonder if GameStop, EbGames and the rest of their counterparts are franchised out. If they are, then I bet you that the owners are having a hard time making money and that’s why we keep hearing about these types of corner cutting situations.

  31. #31 by Glenn on March 29th, 2011

    I’m also a Gamestop employee and I have to say I’m sorry that the Gamestops in your areas are as bad as they are. Where I work we only ever get compliments on how knowledgeable and helpful we are. The game that you were given has never been played. If you were unhappy with the gutted game you could have simply said “no thank you”, or even asked if they could see if another store close by had a sealed one if it means that much to you. Many people ask when they call to see if they have a game in stock if you have it still sealed, but I guess haters gonna hate.

  32. #32 by Markus on March 29th, 2011 [ 4322 Points ]

    lol, I really don’t think this is a “haters gonna hate” scenario

  33. #33 by Melissa on March 29th, 2011

    Sweet A$$ comment, couldnt of said it better!!

    Al: This is nothing new at all. My solution, if you don’t like it, there are 1001 other places that sell video games. While I may not exactly like the idea either, I do understand the reasoning behind it. In order for you to know they have a game available, they have to display the game on the wall. So they will take the game, “gut” it by removing the product inside putting it in an envelope and putting the envelope in a secure area. This way they don’t encourage stealing. If there are at least 3 copies of the game left, you will get the sealed and wrapped one. If they are down to their last copies – aka the “gutted” ones, you will get those. Now, GameStop does have a right to do this as this is their property. The sale’s lady was even offering you a kindness by giving you the used price. She could have refused completely and given you an ultimatum – “Get what we have at the price we have it, or get out.” This is an expanding business that has been around for years. Get over it. I dont exactly love GameStop, I would rather get my games from Amazon first, but sometimes they do have good deals. I go wherever the best bargain is. I think it is unfair to put the ladies name and ID up as well. She was doing her job according to company policy. She doesn’t make the rules and especially in this economy people need to take any job they can get even if they dont like it. Maybe she hates the idea just as much as you, hell she gave you the lower price. Anyway, maybe you should grow up and see that the world doesn’t revolve around you and there will always be things we dont like. Deal with it and dont cry like a baby.  

  34. #34 by Jason on March 29th, 2011 [ 27516 Points ]

    Markus: lol, I really don’t think this is a “haters gonna hate” scenario  

    Thanks for the back-up Markus.

  35. #35 by TheTruth on April 2nd, 2011

    As now Ex-Gamestop Employee let me make this clear. Those games can be new or used. We are required to “gut” a copy to put on the shelf and put the new disc in an envelope locked up behind the counter. HOWEVER, employees are allowed to “Check out” or as you would say “rent” any gutted game. We have to sign a form with the game you checked out, your signature, employee ID number and date. You’re allowed to “rent” said game for free for up to 7 days, and only one game at a time. This policy goes for any used and all new Gutted games with the exception of PC titles that use a Serial Key.

    Sometimes the employees take good care of the games, sometimes they don’t. If it’s a cartridge based console like DS, lots of times there will be employee save files still on the carts for example.

    The moral of this story:
    If the game is lame, it’s probably still new but just opened. If it’s a very popular or just simply a good title, you probably only have a 50/50 chance *if that* that the gutted new copy is actually NEW.
    Gamestop isn’t going to stop the gutting, but someone needs to start a petition to end GameStop’s policy of allowing employees from checking them out and taking them home.

    Next time GameStop tries to sell you a gutted game, be sure to ask the employee what guarantee do you have that the “New” game hasn’t been checked out by an employee.? Just wait to see the tomato on their face then…

  36. #36 by Jason on April 2nd, 2011 [ 27516 Points ]

    TheTruth: As now Ex-Gamestop Employee let me make this clear. Those games can be new or used. We are required to “gut” a copy to put on the shelf and put the new disc in an envelope locked up behind the counter. HOWEVER, employees are allowed to “Check out” or as you would say “rent” any gutted game. We have to sign a form with the game you checked out, your signature, employee ID number and date. You’re allowed to “rent” said game for free for up to 7 days, and only one game at a time. This policy goes for any used and all new Gutted games with the exception of PC titles that use a Serial Key.Sometimes the employees take good care of the games, sometimes they don’t. If it’s a cartridge based console like DS, lots of times there will be employee save files still on the carts for example.The moral of this story:
    If the game is lame, it’s probably still new but just opened. If it’s a very popular or just simply a good title, you probably only have a 50/50 chance *if that* that the gutted new copy is actually NEW.
    Gamestop isn’t going to stop the gutting, but someone needs to start a petition to end GameStop’s policy of allowing employees from checking them out and taking them home.Next time GameStop tries to sell you a gutted game, be sure to ask the employee what guarantee do you have that the “New” game hasn’t been checked out by an employee.? Just wait to see the tomato on their face then…  

    Thanks for explaining that to everybody. I dealt with this a few days ago. I went to pick up the original Monster Hunter for ps2 and they said they had 1 but couldn’t find it so it must have gotten sold. I said the computer said you have it and I drove out to the particular store to obtain it. Low and behold guess where it was? The employee check out drawer. The guy couldn’t find it because he was going to check it out. Only when the manager heard me did he decide to look there. Im completely aware of this and was the whole reason of the article. They are indeed selling used as new and we shouldn’t be forced to pay full price.


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