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PS3Blog.net | May 28, 2017

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Sony: Services to be Available This Week | PS3Blog.net

[tab:News]
Sony has just now released a press release with a few more details, including, as mentioned in the title, some services will be back on some time this week. Not only are extra security measures going to be taken immediately, but Sony is also planning to start a new Customer Appreciation program for those of us who were patient enough to bear with the outage, the compromisation of personal data, etc.

Services will be restored by region, with gaming, music and video services available to start. The store might be at a later time, though. Here’s what Sony said about the security, and the measures they performed to enhance it:

Following a criminal cyber-attack on the company’s data-center located in San Diego, California, U.S.A., SNEI quickly turned off the PlayStation Network and Qriocity services, engaged multiple expert information security firms over the course of several days and conducted an extensive audit of the system. Since then, the company has implemented a variety of new security measures to provide greater protection of personal information. SNEI and its third-party experts have conducted extensive tests to verify the security strength of the PlayStation Network and Qriocity services. With these measures in place, SCE and SNEI plan to start a phased rollout by region of the services shortly.

The press release has more details of what services to expect to be available when it rolls out. They have also created a new internal position, Chief Information Security Officer, to help ensure that our information will be better secured. Here are a few of the security steps taken:

  • Added automated software monitoring and configuration management to help defend against new attacks
  • Enhanced levels of data protection and encryption
  • Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns
  • Implementation of additional firewalls

The presser goes on to reveal plans for the Welcome Back appreciation program, including that we will all be getting free content and the like for having to deal with this ourselves, as well as providing complimentary assistance in identity theft protection programs, which will, of course, be region specific.

Oh, and 30 days of free PS+ for ALL PSN users. Personally, I think Sony really outdid themselves with this. This is what customer appreciation is all about.
[tab:Press Release]

SOME PLAYSTATION®NETWORK AND QRIOCITY™ SERVICES TO BE AVAILABLE THIS WEEK

Phased Global Rollout of Services to Begin Regionally;
System Security Enhanced to Provide Greater Protection of Personal Information

Tokyo, May 1, 2011 – Sony Computer Entertainment (SCE) and Sony Network Entertainment International (SNEI, the company) announced they will shortly begin a phased restoration by region of PlayStation®Network and Qriocity™ services, beginning with gaming, music and video services to be turned on. The company also announced both a series of immediate steps to enhance security across the network and a new customer appreciation program to thank its customers for their patience and loyalty.

Following a criminal cyber-attack on the company’s data-center located in San Diego, California, U.S.A., SNEI quickly turned off the PlayStation Network and Qriocity services, engaged multiple expert information security firms over the course of several days and conducted an extensive audit of the system. Since then, the company has implemented a variety of new security measures to provide greater protection of personal information. SNEI and its third-party experts have conducted extensive tests to verify the security strength of the PlayStation Network and Qriocity services. With these measures in place, SCE and SNEI plan to start a phased rollout by region of the services shortly. The initial phase of the rollout will include, but is not limited to, the following:

  • Restoration of Online game-play across the PlayStation®3 (PS3) and PSP® (PlayStation®Portable) systems
    -This includes titles requiring online verification and downloaded games
  • Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
  • Access to account management and password reset
  • Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
  • PlayStation®Home
  • Friends List
  • Chat Functionality

Working closely with several outside security firms, the company has implemented significant security measures to further detect unauthorized activity and provide consumers with greater protection of their personal information. The company is also creating the position of Chief Information Security Officer, directly reporting to Shinji Hasejima, Chief Information Officer of Sony Corporation, to add a new position of expertise in and accountability for customer data protection and supplement existing information security personnel. The new security measures implemented include, but are not limited to, the following:

  • Added automated software monitoring and configuration management to help defend against new attacks
  • Enhanced levels of data protection and encryption
  • Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns
  • Implementation of additional firewalls

The company also expedited an already planned move of the system to a new data center in a different location that has been under construction and development for several months. In addition, PS3 will have a forced system software update that will require all registered PlayStation Network users to change their account passwords before being able to sign into the service. As an added layer of security, that password can only be changed on the same PS3 in which that account was activated, or through validated email confirmation, a critical step to help further protect customer data.

The company is conducting a thorough and on-going investigation and working with law enforcement to track down and prosecute those responsible for the illegal intrusion.

“This criminal act against our network had a significant impact not only on our consumers, but our entire industry. These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks,” said Kazuo Hirai, Executive Deputy President, Sony Corporation. “Our global audience of PlayStation Network and Qriocity consumers was disrupted. We have learned lessons along the way about the valued relationship with our consumers, and to that end, we will be launching a customer appreciation program for registered consumers as a way of expressing our gratitude for their loyalty during this network downtime, as we work even harder to restore and regain their trust in us and our services.”

Complimentary Offering and “Welcome Back” Appreciation Program
While there is no evidence at this time that credit card data was taken, the company is committed to helping its customers protect their personal data and will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in each region.

The company will also rollout the PlayStation Network and Qriocity “Welcome Back” program, to be offered worldwide, which will be tailored to specific markets to provide our consumers with a selection of service options and premium content as an expression of the company’s appreciation for their patience, support and continued loyalty.

Central components of the “Welcome Back” program will include:

  • Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon.
  • All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days free service.
  • Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service.

Additional “Welcome Back” entertainment and service offerings will be rolled out over the coming weeks as the company returns the PlayStation Network and Qriocity services to the quality standard users have grown to enjoy and strive to exceed those exceptions.

SNEI will continue to reinforce and verify security for transactions before resuming the PlayStation®Store and other Qriocity operations, scheduled for this month.

For more information about the PlayStation Network and Qriocity services intrusion and restoration, please visit http://blog.us.playstation.com. or http://blog.eu.playstation.com/
[tab:END]

Comments

  1. We’ll see who wins the bet this week!

  2. haha yes we will tho ive got a feeling its gonna be up on monday now

  3. Very Good Article Jay. I agree with you they don’t have give anything. We don’t pay for any service unless you’re a PS+ Member but nevertheless their are doing a great job!

  4. lol thats great I wish the store would be up cause I have paid for the BTTF game so I guess I have to wait for it and thats ok, lol I wonder if the hacker or hackers are mad now since the PSN will be up so soon lol but Iam glad that Sony is doing something as go for the customer appreciation thing, 30 days of PS+ for all users I never did get the PS+ membership but its still cool that they are doing that for all users, and better security well it sounds the PSN when its all up and running dont have to worry about a new hack, so it sounds like since this post says •Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns that sounds pretty good I dont know if a hacker wants to mess with something like that cause they would fine you and were you are at etc… but with all that said Iam happy what Sont is doing.

  5. WOW, I’ve been away for 2 weeks and this is still down??? Unbelievable, the great thing is PSN+ is free for 30 days!

  6. I’ll just be happy with PSN being back up so I can try out some UGC in the InFamous 2 beta. Sony really didn’t have to give us anything but it’s better PR that they do I suppose.

    Anyway, good news all around.

  7. According to the conference the hackers got in by making a fake transaction in the PS Store. I guess that’s why it’s going to be down the longest.

  8. Sakinah: According to the conference the hackers got inby making a fake transaction in the PS Store. I guess that’s why it’s going to be down the longest.  

    Yea, rebug apparently. An people wondered why cfw is a bad idea.

  9. At least we get a forced update when PSN comes back up which should keep cfw off of PSN.

  10. Restored service is all I really need. Everything else is gravy and I do enjoy gravy…

  11. In the end, I guess people won’t be complaining anymore.

    A lot of discounts and free things for PS+ members, what everyone wanted.

    Best news though? PSN will be back!

  12. So i got reimbursed for my plus subscription.

  13. Eddie:   

    Is that how they ended the press conference?

    As an added layer of security, that password can only be changed on the same PS3 in which that account was activated, or through validated email confirmation, a critical step to help further protect customer data.

    I was glad to see that.

  14. Sweet. I’ll be trying out some of those themes and small games that come with PS+.

  15. Jason: So i got reimbursed for my plus subscription.  

    Plus a week and a half plus whatever free games they offer.

  16. Eddie:
    Plus a week and a half plus whatever free games they offer.  

    The problem there is you have to sing up for psn again to get the stuff. dont know if I want to jump right on board again. Having to contact all the fraud alerts was a pain in the ass

  17. Jason:
    The problem there is you have to sing up for psn again to get the stuff. dont know if I want to jump right on board again. Having to contact all the fraud alerts was a pain in the ass  

    I didn’t need to contact anyone. My bank takes care of any fraudulent charges, even calls me when something looks odd. I don’t reuse the same password on everything so my emails are safe.

    Did you expect compensation without having to log back onto PSN?

  18. Eddie:
    I didn’t need to contact anyone.My bank takes care of any fraudulent charges, even calls me when something looks odd.I don’t reuse the same password on everything so my emails are safe.Did you expect compensation without having to log back onto PSN?  

    Ya, is this really going to keep you off of the PSN?? I didn’t do anything either.. Just watching my account, as I usually do. The bank will take care of any fraudulent charges as Eddie said. I seriously didn’t change or take any actions. Plus the PSN is going to be way more secure now then it was before.

  19. So we all assume that there is going to be a huge firmware update. How long does everyone think it’s going to take to download it with everyone signing back into PSN on the same day! 🙂

  20. It sucks, I was going to do my 2 year protection program through the PSN, but the last day I was able to do it was the 28th of April (I kept waiting until I had some money to do it) but the network has been down so I wasn’t able to XD I’m not too worried, but I’m curious if they’ll do it for me when I call up and be like ‘yo, here is the deal’. We’ll see.

  21. @Jcmdaddy I believe they will.

  22. yea, can’t wait,,,,,,,,,,,

  23. The free games I wouldnt thank they would offer big hits like Mass Effect 2 and its still a $60.00 game, they might give some free games like the mini games that cost $2.00 or something, but the point is Sony is doing a great job ether way you look at it so Iam happy with that.

  24. I get how some people are feeling disappointed.

    I believe people who don’t have PS+ got the better of it in the end. Users only got some refund, however people who didn’t have it actually got something (many things) actually.

  25. At least they’re extending PS+ for a month free, which is nice, since I have plus (not that I feel I was losing out on any features, since + for me is just free Qore, and cloud saving.) wonder what will be discounted, if they do anything. I probably won’t get anything that is, but it would be a nice gesture of ‘hey, here you go’

  26. @Pedro.

    Well theirs probably not a lot of PS+ members in the first place, I mean I sure they get some money out of the people that are PS+ members, but this could bring more people in to be PS+ members like me, if I like what they offer etc… so in the long run this might be a good thing they are doing you know more money to Sony and if I was a PS+ member I really dont know how I would feel about it lol Iam not a member yet, but I guess it would make me a little disappointed about it but I dont know.

  27. Yes yes we all know that.

    That’s not what I meant, I don’t think anybody is loosing anything, but I do think PS+ member will feel like they won’t be getting as much as the others.

    And sure, it is a great thing and the possibility of this pushing sales forward is huge.

  28. I just can’t flippin wait to get back to playon cod. There’s only so much single player I can handle. I was pretty pissed considering I work all the time and when I had a long weekend I was expecting to kick back and kill a few people but no… Damn hackers. And the whole credit card thing doesn’t bother me one bit cuz I only ever used psn cards or file sharing lol. Can’t wait to see what + is all about though. BONUS!

  29. anonymous

    Jason: So i got reimbursed for my plus subscription.  

    what do you mean? did they say something special for us PSN+ subscribers? because from what I saw (which wasn’t much) EVERYONE got a month free of PSN+…and some other stuff…but that’s it…EVERYONE is getting something…but what about PSN+ users who PAYED for their service? don’t they get a little extra for going out of their way to pay for the service?

    like i said i didn’t see much so forgive me if they are giving PSN+ users something else…but from what I saw I found it a bit unfair that PSN+ users don’t seem to be getting anything except for what everyone else is getting…which in my point of view seems a bit wrong since they payed money and suffered a little more then normal PSN users…so in a way it’s like they just got reimbursed for their time with no PSN+ while normal PSN users got the goodies…know what i mean?

  30. So is playstation network comin back tomorrow cuz japan got there’s up??

  31. Are we gonna have to start paying for online gaming

  32. #33 , As sony are supposedly giving us free playstation plus for a month it’s highly unlikely — Unless the free ps plus is bait to keep us with them …….

  33. When will the psn be bak up, so pissed off, people say we have to wait a whole month…

  34. Hope fully it’s back online on Saturday Soo some of us can get the black ops 2 map pack for free so who’s with if you are say i

  35. is anybody else getting emails saying your order has been shipped? and with a conf. number and the email from DHL said that my shippment its on its way, my bank card is not charge and I have bad credit so I dont thank any one could get credit in my name somewere else.

  36. this never happen before the PSN problems.

  37. #34 but if they give use 30 days free whats going to happen afterwards are we gana have to pay like xbox is paying

  38. I cant wait I could b 12 prestige by now

  39. Los Lobos

    It’s funny how it’s Tuesday the day they promised. But look it’s not up 🙁

  40. Los Lobos:

    It’s funny how it’s Tuesday the day they promised. But look it’s not up :(   

    ^

    Its funny how you assume they “promised” when they specifically said it was a target date….

  41. not only that, at least on the west coast, today still has about 11 and a half hours left.

  42. I have to make my post on anxiety, it’s almost done, but still need some finishing touches…

    Damn, people, have patience!

  43. Oly:
    Ya, is this really going to keep you off of the PSN?? I didn’t do anything either.. Just watching my account, as I usually do. The bank will take care of any fraudulent charges as Eddie said. I seriously didn’t change or take any actions. Plus the PSN is going to be way more secure now then it was before.  

    Ill let you know when it gets hacked again

  44. patar: #34 but if they give use 30 days free whats going to happen afterwards are we gana have to pay like xbox is paying  

    Your games you got for free will be unplayable unless you subscribe. So basically they give you a demo dude

  45. Jason:
    Your games you got for free will be unplayable unless you subscribe. So basically they give you a demo dude  

    Its not just PS+ they are offering. They have already said there is more to it, but they have not outlined all the details yet. You get PS+ one month, identity theft insurance, and other things that haven’t been announced.

  46. Thks ed

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