Sony: Services to be Available This Week


[tab:News]
Sony has just now released a press release with a few more details, including, as mentioned in the title, some services will be back on some time this week. Not only are extra security measures going to be taken immediately, but Sony is also planning to start a new Customer Appreciation program for those of us who were patient enough to bear with the outage, the compromisation of personal data, etc.

Services will be restored by region, with gaming, music and video services available to start. The store might be at a later time, though. Here’s what Sony said about the security, and the measures they performed to enhance it:

Following a criminal cyber-attack on the company’s data-center located in San Diego, California, U.S.A., SNEI quickly turned off the PlayStation Network and Qriocity services, engaged multiple expert information security firms over the course of several days and conducted an extensive audit of the system. Since then, the company has implemented a variety of new security measures to provide greater protection of personal information. SNEI and its third-party experts have conducted extensive tests to verify the security strength of the PlayStation Network and Qriocity services. With these measures in place, SCE and SNEI plan to start a phased rollout by region of the services shortly.

The press release has more details of what services to expect to be available when it rolls out. They have also created a new internal position, Chief Information Security Officer, to help ensure that our information will be better secured. Here are a few of the security steps taken:

  • Added automated software monitoring and configuration management to help defend against new attacks
  • Enhanced levels of data protection and encryption
  • Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns
  • Implementation of additional firewalls

The presser goes on to reveal plans for the Welcome Back appreciation program, including that we will all be getting free content and the like for having to deal with this ourselves, as well as providing complimentary assistance in identity theft protection programs, which will, of course, be region specific.

Oh, and 30 days of free PS+ for ALL PSN users. Personally, I think Sony really outdid themselves with this. This is what customer appreciation is all about.
[tab:Press Release]

SOME PLAYSTATION®NETWORK AND QRIOCITY™ SERVICES TO BE AVAILABLE THIS WEEK

Phased Global Rollout of Services to Begin Regionally;
System Security Enhanced to Provide Greater Protection of Personal Information

Tokyo, May 1, 2011 – Sony Computer Entertainment (SCE) and Sony Network Entertainment International (SNEI, the company) announced they will shortly begin a phased restoration by region of PlayStation®Network and Qriocity™ services, beginning with gaming, music and video services to be turned on. The company also announced both a series of immediate steps to enhance security across the network and a new customer appreciation program to thank its customers for their patience and loyalty.

Following a criminal cyber-attack on the company’s data-center located in San Diego, California, U.S.A., SNEI quickly turned off the PlayStation Network and Qriocity services, engaged multiple expert information security firms over the course of several days and conducted an extensive audit of the system. Since then, the company has implemented a variety of new security measures to provide greater protection of personal information. SNEI and its third-party experts have conducted extensive tests to verify the security strength of the PlayStation Network and Qriocity services. With these measures in place, SCE and SNEI plan to start a phased rollout by region of the services shortly. The initial phase of the rollout will include, but is not limited to, the following:

  • Restoration of Online game-play across the PlayStation®3 (PS3) and PSP® (PlayStation®Portable) systems
    -This includes titles requiring online verification and downloaded games
  • Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
  • Access to account management and password reset
  • Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
  • PlayStation®Home
  • Friends List
  • Chat Functionality

Working closely with several outside security firms, the company has implemented significant security measures to further detect unauthorized activity and provide consumers with greater protection of their personal information. The company is also creating the position of Chief Information Security Officer, directly reporting to Shinji Hasejima, Chief Information Officer of Sony Corporation, to add a new position of expertise in and accountability for customer data protection and supplement existing information security personnel. The new security measures implemented include, but are not limited to, the following:

  • Added automated software monitoring and configuration management to help defend against new attacks
  • Enhanced levels of data protection and encryption
  • Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns
  • Implementation of additional firewalls

The company also expedited an already planned move of the system to a new data center in a different location that has been under construction and development for several months. In addition, PS3 will have a forced system software update that will require all registered PlayStation Network users to change their account passwords before being able to sign into the service. As an added layer of security, that password can only be changed on the same PS3 in which that account was activated, or through validated email confirmation, a critical step to help further protect customer data.

The company is conducting a thorough and on-going investigation and working with law enforcement to track down and prosecute those responsible for the illegal intrusion.

“This criminal act against our network had a significant impact not only on our consumers, but our entire industry. These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks,” said Kazuo Hirai, Executive Deputy President, Sony Corporation. “Our global audience of PlayStation Network and Qriocity consumers was disrupted. We have learned lessons along the way about the valued relationship with our consumers, and to that end, we will be launching a customer appreciation program for registered consumers as a way of expressing our gratitude for their loyalty during this network downtime, as we work even harder to restore and regain their trust in us and our services.”

Complimentary Offering and “Welcome Back” Appreciation Program
While there is no evidence at this time that credit card data was taken, the company is committed to helping its customers protect their personal data and will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in each region.

The company will also rollout the PlayStation Network and Qriocity “Welcome Back” program, to be offered worldwide, which will be tailored to specific markets to provide our consumers with a selection of service options and premium content as an expression of the company’s appreciation for their patience, support and continued loyalty.

Central components of the “Welcome Back” program will include:

  • Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon.
  • All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days free service.
  • Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service.

Additional “Welcome Back” entertainment and service offerings will be rolled out over the coming weeks as the company returns the PlayStation Network and Qriocity services to the quality standard users have grown to enjoy and strive to exceed those exceptions.

SNEI will continue to reinforce and verify security for transactions before resuming the PlayStation®Store and other Qriocity operations, scheduled for this month.

For more information about the PlayStation Network and Qriocity services intrusion and restoration, please visit http://blog.us.playstation.com. or http://blog.eu.playstation.com/
[tab:END]


Written by: Jay - Community Manager / Editor-In-Chief


  1. #1 by Jcmdaddy on May 1st, 2011 [ 59668 Points ]

    We’ll see who wins the bet this week!

  2. #2 by Kane112 on May 1st, 2011 [ 33422 Points ]

    haha yes we will tho ive got a feeling its gonna be up on monday now

  3. #3 by ZFM12 on May 1st, 2011 [ 1485 Points ]

    Very Good Article Jay. I agree with you they don’t have give anything. We don’t pay for any service unless you’re a PS+ Member but nevertheless their are doing a great job!

  4. #4 by dave on May 1st, 2011

    lol thats great I wish the store would be up cause I have paid for the BTTF game so I guess I have to wait for it and thats ok, lol I wonder if the hacker or hackers are mad now since the PSN will be up so soon lol but Iam glad that Sony is doing something as go for the customer appreciation thing, 30 days of PS+ for all users I never did get the PS+ membership but its still cool that they are doing that for all users, and better security well it sounds the PSN when its all up and running dont have to worry about a new hack, so it sounds like since this post says •Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns that sounds pretty good I dont know if a hacker wants to mess with something like that cause they would fine you and were you are at etc… but with all that said Iam happy what Sont is doing.

  5. #5 by Luke on May 1st, 2011

    WOW, I’ve been away for 2 weeks and this is still down??? Unbelievable, the great thing is PSN+ is free for 30 days!

  6. #6 by Sakinah on May 1st, 2011 [ 26489 Points ]

    I’ll just be happy with PSN being back up so I can try out some UGC in the InFamous 2 beta. Sony really didn’t have to give us anything but it’s better PR that they do I suppose.

    Anyway, good news all around.

  7. #7 by Sakinah on May 1st, 2011 [ 26489 Points ]

    According to the conference the hackers got in by making a fake transaction in the PS Store. I guess that’s why it’s going to be down the longest.

  8. #8 by Eddie on May 1st, 2011 [ 44542 Points ]

    Sakinah: According to the conference the hackers got inby making a fake transaction in the PS Store. I guess that’s why it’s going to be down the longest.  

    Yea, rebug apparently. An people wondered why cfw is a bad idea.

  9. #9 by Eddie on May 1st, 2011 [ 44542 Points ]

    At least we get a forced update when PSN comes back up which should keep cfw off of PSN.

  10. #10 by Markus on May 1st, 2011 [ 4322 Points ]

    Restored service is all I really need. Everything else is gravy and I do enjoy gravy…

  11. #11 by Eddie on May 1st, 2011 [ 44542 Points ]

  12. #12 by Pedro on May 1st, 2011 [ 39949 Points ]

    In the end, I guess people won’t be complaining anymore.

    A lot of discounts and free things for PS+ members, what everyone wanted.

    Best news though? PSN will be back!

  13. #13 by Jason on May 1st, 2011 [ 27516 Points ]

    So i got reimbursed for my plus subscription.

  14. #14 by Tosh on May 1st, 2011 [ 1102 Points ]

    Eddie:   

    Is that how they ended the press conference?

    As an added layer of security, that password can only be changed on the same PS3 in which that account was activated, or through validated email confirmation, a critical step to help further protect customer data.

    I was glad to see that.

  15. #15 by John III on May 1st, 2011

    Sweet. I’ll be trying out some of those themes and small games that come with PS+.

  16. #16 by Eddie on May 1st, 2011 [ 44542 Points ]

    Jason: So i got reimbursed for my plus subscription.  

    Plus a week and a half plus whatever free games they offer.

  17. #17 by Jason on May 1st, 2011 [ 27516 Points ]

    Eddie:
    Plus a week and a half plus whatever free games they offer.  

    The problem there is you have to sing up for psn again to get the stuff. dont know if I want to jump right on board again. Having to contact all the fraud alerts was a pain in the ass

  18. #18 by xDeFcoN_2FasT4Ux on May 1st, 2011 [ 2160 Points ]

    nice

  19. #19 by Eddie on May 1st, 2011 [ 44542 Points ]

    Jason:
    The problem there is you have to sing up for psn again to get the stuff. dont know if I want to jump right on board again. Having to contact all the fraud alerts was a pain in the ass  

    I didn’t need to contact anyone. My bank takes care of any fraudulent charges, even calls me when something looks odd. I don’t reuse the same password on everything so my emails are safe.

    Did you expect compensation without having to log back onto PSN?

  20. #20 by Oly on May 1st, 2011 [ 131925 Points ]

    Eddie:
    I didn’t need to contact anyone.My bank takes care of any fraudulent charges, even calls me when something looks odd.I don’t reuse the same password on everything so my emails are safe.Did you expect compensation without having to log back onto PSN?  

    Ya, is this really going to keep you off of the PSN?? I didn’t do anything either.. Just watching my account, as I usually do. The bank will take care of any fraudulent charges as Eddie said. I seriously didn’t change or take any actions. Plus the PSN is going to be way more secure now then it was before.

  21. #21 by SicSemperTyranis on May 1st, 2011 [ 6405 Points ]

    So we all assume that there is going to be a huge firmware update. How long does everyone think it’s going to take to download it with everyone signing back into PSN on the same day! :-)

  22. #22 by Jcmdaddy on May 1st, 2011 [ 59668 Points ]

    It sucks, I was going to do my 2 year protection program through the PSN, but the last day I was able to do it was the 28th of April (I kept waiting until I had some money to do it) but the network has been down so I wasn’t able to XD I’m not too worried, but I’m curious if they’ll do it for me when I call up and be like ‘yo, here is the deal’. We’ll see.

  23. #23 by Eddie on May 1st, 2011 [ 44542 Points ]

    @Jcmdaddy I believe they will.

  24. #24 by nijel420 on May 1st, 2011 [ 165 Points ]

    yea, can’t wait,,,,,,,,,,,

  25. #25 by dave on May 1st, 2011

    The free games I wouldnt thank they would offer big hits like Mass Effect 2 and its still a $60.00 game, they might give some free games like the mini games that cost $2.00 or something, but the point is Sony is doing a great job ether way you look at it so Iam happy with that.

  26. #26 by Pedro on May 1st, 2011 [ 39949 Points ]

    I get how some people are feeling disappointed.

    I believe people who don’t have PS+ got the better of it in the end. Users only got some refund, however people who didn’t have it actually got something (many things) actually.

  27. #27 by Jcmdaddy on May 1st, 2011 [ 59668 Points ]

    At least they’re extending PS+ for a month free, which is nice, since I have plus (not that I feel I was losing out on any features, since + for me is just free Qore, and cloud saving.) wonder what will be discounted, if they do anything. I probably won’t get anything that is, but it would be a nice gesture of ‘hey, here you go’

  28. #28 by dave on May 1st, 2011

    @Pedro.

    Well theirs probably not a lot of PS+ members in the first place, I mean I sure they get some money out of the people that are PS+ members, but this could bring more people in to be PS+ members like me, if I like what they offer etc… so in the long run this might be a good thing they are doing you know more money to Sony and if I was a PS+ member I really dont know how I would feel about it lol Iam not a member yet, but I guess it would make me a little disappointed about it but I dont know.

  29. #29 by Pedro on May 1st, 2011 [ 39949 Points ]

    Yes yes we all know that.

    That’s not what I meant, I don’t think anybody is loosing anything, but I do think PS+ member will feel like they won’t be getting as much as the others.

    And sure, it is a great thing and the possibility of this pushing sales forward is huge.

  30. #30 by Nathan on May 1st, 2011

    I just can’t flippin wait to get back to playon cod. There’s only so much single player I can handle. I was pretty pissed considering I work all the time and when I had a long weekend I was expecting to kick back and kill a few people but no… Damn hackers. And the whole credit card thing doesn’t bother me one bit cuz I only ever used psn cards or file sharing lol. Can’t wait to see what + is all about though. BONUS!

  31. #31 by anonymous on May 2nd, 2011

    Jason: So i got reimbursed for my plus subscription.  

    what do you mean? did they say something special for us PSN+ subscribers? because from what I saw (which wasn’t much) EVERYONE got a month free of PSN+…and some other stuff…but that’s it…EVERYONE is getting something…but what about PSN+ users who PAYED for their service? don’t they get a little extra for going out of their way to pay for the service?

    like i said i didn’t see much so forgive me if they are giving PSN+ users something else…but from what I saw I found it a bit unfair that PSN+ users don’t seem to be getting anything except for what everyone else is getting…which in my point of view seems a bit wrong since they payed money and suffered a little more then normal PSN users…so in a way it’s like they just got reimbursed for their time with no PSN+ while normal PSN users got the goodies…know what i mean?

  32. #32 by Tim on May 2nd, 2011

    So is playstation network comin back tomorrow cuz japan got there’s up??

  33. #33 by patar on May 2nd, 2011

    Are we gonna have to start paying for online gaming

  34. #34 by Ben Conway on May 2nd, 2011 [ 155 Points ]

    #33 , As sony are supposedly giving us free playstation plus for a month it’s highly unlikely — Unless the free ps plus is bait to keep us with them …….

  35. #35 by ommar on May 2nd, 2011

    When will the psn be bak up, so pissed off, people say we have to wait a whole month…

  36. #36 by Tresfrijoles on May 2nd, 2011

    Hope fully it’s back online on Saturday Soo some of us can get the black ops 2 map pack for free so who’s with if you are say i

  37. #37 by dave on May 2nd, 2011

    is anybody else getting emails saying your order has been shipped? and with a conf. number and the email from DHL said that my shippment its on its way, my bank card is not charge and I have bad credit so I dont thank any one could get credit in my name somewere else.

  38. #38 by dave on May 2nd, 2011

    this never happen before the PSN problems.

  39. #39 by patar on May 2nd, 2011

    #34 but if they give use 30 days free whats going to happen afterwards are we gana have to pay like xbox is paying

  40. #40 by Rad on May 2nd, 2011

    I cant wait I could b 12 prestige by now

  41. #41 by Los Lobos on May 3rd, 2011

    It’s funny how it’s Tuesday the day they promised. But look it’s not up :(

  42. #42 by Eddie on May 3rd, 2011 [ 44542 Points ]

    Los Lobos:

    It’s funny how it’s Tuesday the day they promised. But look it’s not up :(   

    ^

    Its funny how you assume they “promised” when they specifically said it was a target date….

  43. #43 by Jay on May 3rd, 2011 [ 83111 Points ]

    not only that, at least on the west coast, today still has about 11 and a half hours left.

  44. #44 by Pedro on May 3rd, 2011 [ 39949 Points ]

    I have to make my post on anxiety, it’s almost done, but still need some finishing touches…

    Damn, people, have patience!

  45. #45 by Jason on May 5th, 2011 [ 27516 Points ]

    Oly:
    Ya, is this really going to keep you off of the PSN?? I didn’t do anything either.. Just watching my account, as I usually do. The bank will take care of any fraudulent charges as Eddie said. I seriously didn’t change or take any actions. Plus the PSN is going to be way more secure now then it was before.  

    Ill let you know when it gets hacked again

  46. #46 by Jason on May 5th, 2011 [ 27516 Points ]

    patar: #34 but if they give use 30 days free whats going to happen afterwards are we gana have to pay like xbox is paying  

    Your games you got for free will be unplayable unless you subscribe. So basically they give you a demo dude

  47. #47 by Eddie on May 6th, 2011 [ 44542 Points ]

    Jason:
    Your games you got for free will be unplayable unless you subscribe. So basically they give you a demo dude  

    Its not just PS+ they are offering. They have already said there is more to it, but they have not outlined all the details yet. You get PS+ one month, identity theft insurance, and other things that haven’t been announced.

  48. #48 by patar on May 6th, 2011

    Thks ed


You must be logged in to post a comment.

Like trophies? Like giveaways? Want to speak your mind? Register here!