Here's an interesting article:
But surveys are now showing just how extensive the problems are. Microsoft’s consoles breaks down about 23.7 percent of the time in its first two years of use, according to warranty firm Square Trade’s analysis of 16,000 failed consoles. By comparison, the Sony PlayStation 3 has a failure rate of 10 percent after two years and the Nintendo Wii fails 2.7 percent during the same period. In other words, the Wii is nine times more reliable than the Xbox 360.
I've said it before, but I've had the RROD 2 times already and am on my thrid console
was on my 4th before making my ps3 my primary gaming system
I dunno if the quizzed the righ people
I went through 4 in the first 2 years, and ihear others saying the same.
I don't want to call bias on that article, is the source trustworthy?
square trade handles the warranties that go through them, so they'd know how many systems had to come in based off of certain errors (and, not surprisingly, the RROD is the most overwhelming of hardware failures of any console). Not sure what other companies handle warranties, but they would more than likely come up with the same conclusions, give or take maybe 5%.
heres the PDF pertaining to the whole study:
Yeah I understand, but you gotta understand.
I own a Costco membership and they take back any defective console and give me a new one as long as I buy it from there.
That and, not everybody is going to go through to phones to return their xbox to be fixed.
so is that a lifetime warranty or were they still under regular store warranty? In that case, Costco would be handling warranties, but not any repairs, which would then have to be reported by them. If the warranty isn't lifetime (or within store's warranty/return policy), the console has a 3 year manufacturer warranty (for RROD) and manufacturer warranties run through such companies as Square Trade due to outsourcing (which a lot of companies do). Technical support is the same way, the big companies have contracts with third parties to handle such cases. I couldn't do a store warranty on my first 360 because it was past the 30 day or whatever return policy, and I couldn't do manufacturer because it was past the one year warranty, but luckily, a month later, Microsoft expanded the warranty for RROD issues to three years, and I then went through that system as well within the next couple years. Since the 360s now use 65nm processing as opposed to 90, the systems don't overheat as much and RROD cases have slowed down quite a bit since last year. 1 in every 4 systems going bad seems perfectly realistic (also note, not all of the defects are caused by RROD) and that number really won't drop significantly until around late 2011, 3 years after the Jasper chipset came out (when both CPU and GPU were 65nm). Going through manufacturer, though, that's going to be long term replacement issues. Usually, if your system is going to brick, it's going to do so within the first month (even though mine took over a year, but my replacement bricked within a month), which is why most store return policies run between 30 and 90 days (of course, extended warranties from the retailer could go as much as 4 years in some cases, in which case, those won't necessarily deal with companies like Square Trade). Also take into account if the system was out of warranty, those won't be reported and the consumer would then have to purchase a new system outright.
Dang Jimmy you went all out, and yes it a lifetime warranty.
I knew of what you said already, its just the people that I do know don't even bother customer support and buy a new console altogether.
Please, i'm not trying to flame here, i'm just saying that the failure rate seem's a bit low.
yeah I had 1 friend that I know of that had similar hardware failures like myself, but most of my other friends haven't had any problems. It could also be issues with certain manufacturing lines as well. Given the total number of consoles sold over time, 24% is still quite a significant failure rate. If 1 million are sold, that's 240,000 that are portentially defective (a HUGE number). Most people would contact manufacturer though, if the people you know don't within the 3 year warranty, then they're just throwing their money away lol. I had my 360 shipped out and had a replacement unit shipped back within like 3 weeks, which isn't bad, especially since they throw in a free month of Live. But, in any case, I wouldn't doubt that the overall failure rate between in-warranty and out of warranty consoles would be higher than even 35%, but the 24% is just for in-warranty through the manufacturer
I've heard the number is as high as 50% according to some folks. And for the record out of my two consoles I've had my launch console red ring after 4 years of heavy use. So that's fitting with the 50% stat I suppose. But of my two PS3s, my launch PS3 made it just over one year before the USB plugs stopped working. I consider that a pretty major failure, not as bad as a red ring… but definately something that keeps my PS3 from being too functional. Obviously I can't just connect my PS3 controller now should the power die, and I can't assign a new controller to the console. I also can't use the USB HDD I bought to use with the console or update with a thumb stick any more. So yeah, that's a pretty big failed console.
I'm really not sure what the big deal is about this issue any more. It's an old story. MS has pretty much fixed the consoles at this point it would seem and if you did have an issue with your console they'd cover you with a pretty extensive warranty. And this coming from me, a guy who missed their warranty by a year and had to buy a new console. I was glad too because my launch console sounded like a jet engine and had no HDMI… my new console is virutally silent. My faulty PS3 on the other hand still sits in my entertainment center. I called up Sony and first denied I had a problem and then told me they would fix it for $150. Call me crazy but I'll take a higher failure rate that comes with a fairly no hassle return at no cost than a lower failure rate that means I have to pay out of my pocket to get it repaired. After shelling out $600 for the console, I wasn't about to turn around and pay $150 more a year later. Now the question is… do I shell out $300 for a slim and lose my backwards compatibility? I'm trying to justify the purchase as "going green" due to the energy savings as well.
when it comes to "stepping up" to the Slim (in quotations due to it losing a couple features), I would really just take into consideration how much PS2 gaming you actually do. If you really don't play it that much, you could just move that to another TV for when you do. If all else fails, PS2s are pretty cheap, so you could have that set up next to the slim, but then you have to have wired controllers and memory cards. Or you can look ridiculous and have both systems connected to the same TV, one being used for PS2 gaming lol (but then, that wouldn't really help the going green process lol). You aren't really gaining anything going with the Slim (except for maybe hard drive size if you still have the original 60GB), so I'd still take into consideration the $150 just to get it repaired (though, a $300 Slim would potentially save you money in the long run). If you do get a Slim, see about getting an extended warranty (like a 4 year). It might cost about $100-$150 or so, but it's better than paying that price to get it fixed a year later anyway (and you would still have 3 years after that of coverage as well, so if the console fails, say, 4 times within a 4 year span, you saved $450).
I have a 40 inch Samsung TV that went bad a couple months after the warranty expired (which was last week lol). It was going to cost me about $300 to have Samsung tech fix it, but I opened the rear panel and found I had 2 blown capacitors, so I'm getting new ones in tomorrow and will be replacing them myself, costing me a mere $9 after shipping and materials lol
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